Return & Refund Policy

At The Modrik, customer satisfaction is very important to us. We strive to provide high-quality menswear products including formal pants, shirts, and cargos. However, if you are not completely satisfied with your purchase, our Return and Refund Policy is designed to make the process simple and convenient.

Please read the following policy carefully to understand the conditions for returns, exchanges, and refunds.

Return Eligibility

Customers may request a return for eligible products within 7 days of delivery. To qualify for a return, the product must meet the following conditions:

  • The item must be unused, unwashed, and unworn
  • The product must be returned in its original packaging
  • All tags, labels, and accessories must be intact

The item must not show any signs of damage or wear

Products that do not meet these conditions may not be accepted for return.

Non-Returnable Items

Certain items may not be eligible for returns due to hygiene or promotional reasons. These may include:

  • Products marked as Final Sale
  • Items purchased during special clearance or promotional sales
  • Products that have been used, washed, or altered

The Modrik reserves the right to refuse returns that do not meet the required return conditions.

Return Process

If you wish to return a product, please follow the steps below:

  1. Contact our customer support team within the return period.
  2. Provide your order number and reason for return.
  3. Our team will guide you through the return process and provide return instructions.
  4. Once approved, the item must be packed securely and handed over to the designated courier partner.

Customers are advised to ensure the product is properly packed to avoid damage during return shipping.

Refund Policy

Once the returned item is received and inspected by our team, we will notify you regarding the approval of your refund.

If the return is approved:

  • Refunds will be processed to the original payment method used during purchase.
  • The refund process may take 5–7 business days depending on your payment provider.

If the returned product does not meet the return conditions, the refund request may be declined.

Exchange Policy

If you receive a product with a size issue, manufacturing defect, or incorrect item, you may request an exchange.

Exchange requests must be submitted within 7 days of delivery. The product must be unused and in original condition.

Once the exchange request is approved and the returned product is received, a replacement item will be shipped based on product availability.

If the requested product is not available, customers may choose a refund or an alternative product.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery.

To process the request, we may ask for:

  • Photos of the product
  • Order details
  • A description of the issue

Our team will review the request and arrange a replacement or refund if the claim is verified.

Return Shipping Charges

Return shipping charges may vary depending on the reason for return.

  • If the return is due to a defective, damaged, or incorrect product, The Modrik may cover the return shipping cost.
  • If the return is requested for personal reasons such as size preference, return shipping charges may be the customer’s responsibility.

The exact details will be communicated by our support team during the return request process.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend the following steps:

  1. Check your bank account or payment method again.
  2. Contact your bank or payment provider, as processing times may vary.
  3. If the issue persists, contact our support team for assistance.

Order Cancellation

Orders may be canceled before they are shipped. Once the order has been dispatched, cancellation may not be possible and customers will need to follow the return process.

To request cancellation, please contact our customer support team as soon as possible.

Policy Updates

The Modrik reserves the right to modify or update this Return and Refund Policy at any time without prior notice.

Any changes will be published on this page with the updated effective date. Customers are encouraged to review this policy periodically.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

The Modrik
Number: 6239221824
Email: themodrik1@gmail.com