Shipping Policy

At The Modrik, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we process, ship, and deliver orders placed on our website. Our goal is to ensure a smooth and reliable delivery experience for every customer.

By placing an order with The Modrik, you agree to the terms described in this Shipping Policy.

Order Processing

All orders placed on The Modrik website are processed within 1–3 business days after the order is confirmed. Orders are processed only on business days, which exclude weekends and public holidays.

Once your order has been successfully processed and packed, it will be handed over to our logistics partners for shipment. Customers will receive a confirmation email or message once the order has been dispatched.

During high-demand periods such as sales, festivals, or promotional events, order processing times may be slightly longer.

Shipping Locations

The Modrik currently ships to multiple locations across India. We aim to expand our delivery network to serve more regions in the future.

If your location is not serviceable by our logistics partners, we will notify you and arrange a refund if necessary.

Estimated Delivery Time

Delivery timelines depend on your shipping location and courier partner availability. Estimated delivery times are as follows:

  • Metro Cities: 3–5 business days
  • Other Cities and Towns: 4–7 business days
  • Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary depending on factors such as courier operations, weather conditions, public holidays, or unforeseen circumstances.

Shipping Charges

Shipping charges may vary depending on factors such as order value, delivery location, or promotional offers.

  • Free Shipping: Available on eligible orders or promotional campaigns
  • Standard Shipping Charges: Applied on orders below the minimum free shipping threshold

The exact shipping cost, if applicable, will be displayed at checkout before completing your purchase.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email or SMS containing a tracking number and courier details.

You can use this tracking number to monitor the status of your shipment through the courier partner’s tracking system.

If you experience any issues with tracking your order, our customer support team will be happy to assist you.

Delivery Attempts

Our courier partners typically make 2–3 delivery attempts before returning the package to our warehouse. If the customer is unavailable during delivery attempts, the courier may contact you directly or reschedule delivery.

To ensure successful delivery, customers are requested to provide accurate shipping information, including address and contact details.

Incorrect Shipping Information

The Modrik is not responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.

If you realize that you have entered incorrect shipping details, please contact our support team immediately so we can attempt to update the information before shipment.

Delayed or Lost Shipments

While we work with reliable logistics partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

Possible reasons for delays include:

  • Weather disruptions
  • Logistics or courier issues
  • Public holidays
  • Remote delivery locations
  • High order volumes during sale periods

If your order appears to be significantly delayed or lost in transit, please contact our customer support team for assistance.

Damaged or Missing Packages

If you receive a package that appears to be damaged, tampered with, or missing items, please contact us within 48 hours of delivery.

To help us investigate the issue, we may request:

  • Photos of the package and product
  • Order details
  • Description of the issue

Our team will review the case and work toward an appropriate resolution

International Shipping

Currently, The Modrik primarily ships within India. International shipping services may be introduced in the future as we expand our operations.

Customers will be notified if international shipping becomes available.

Shipping Restrictions

Certain locations may have shipping restrictions due to courier partner limitations or government regulations. In such cases, customers will be informed before order processing.

The Modrik reserves the right to cancel orders that cannot be delivered due to service limitations.

Changes to This Shipping Policy

The Modrik reserves the right to update or modify this Shipping Policy at any time to reflect changes in logistics operations, legal requirements, or service improvements.

Any updates will be published on this page with the revised effective date. Customers are encouraged to review this page periodically.

Contact Us

If you have any questions regarding our Shipping Policy or need assistance with your order, please contact us:

The Modrik
Email: themodrik1@gmail.com
Phone: 6239221824